How am I billed?
BinFone is a prepaid service.
At the time you register, we take relevant credit card information from you, and charge your credit for the amount you
agreed upon when you established your account. We also charge your card as necessary in order to maintain a positive
balance. Should your card fail to authorize, we may make an attempt to contact you to inform you. For more
information on methods of payment please see our Usage Policy.
How do I access my account?
You can access your current charges, your
account parameters, and your activity by signing into your account. This
will take you to a website that will allow you to view usage, billing and other relevant information.
How can I view and change my account parameters?
After you have
established an account with us, you may sign into your account to view or
change any parameters, including credit card numbers, etc.
What is the Server Hosting Program?
We recognize that your call quality
may be enhanced by colocation of servers with our East coast, West Coast or Central network facilities. We can
purchase, configure, and maintain a server in one of these locations for a very competitive fee. If you are
interested, please contact us.
What information is necessary to sign up?
Signing up with BinFone is easy.
Go to the Sign Up Now page and you will
be guided through the process. You will need certain corporate information (name, address, authorized signer, and a
valid credit card) to open your account.
Do you require a contract?
We currently do NOT require a contract for most
telecom services. We may require a contract for our Server Hosting Program.
How soon can my call center start using your services?
Usually within the
same day. Once you have entered your information and your credit card has been approved, then our technical staff
will email you a detailed set of instructions on how to configure your network. You may then make calls.
Do you have monthly minimums? Start-up fees? Account close-out fees?
have small monthly minimum fees for IAX and SIP
termination and long distance. We typically require a start-up fee equal to one
month's service. We have no fee to close an account. If you have a positive balance, we will refund your payments,
usually by credit entry within 48 hours. Please see our Usage Policy for more
Are your prices competitive?
We at BinFone try very hard to reduce our
costs, to source low-cost, high-quality providers, and to route the calls we handle to the lowest-cost provider. We
believe that we are a very cost effective telecommunications provider for both IAX/SIP termination and long distance. Please check out our prices.
How often do you adjust your rates?
Historically, we have adjusted our
rates several times each year, and usually the rates have DECREASED as we negotiated better and better contracts for
long distance from our telecom suppliers. We at BinFone are committed to bringing our customers high quality telecom
services at reasonable prices.
In general terms, BinFone respects its
customer's privacy and is committed to the protection of all of its customer's information. The information collected
by BinFone will only be used at BinFone. Unless the customer gives BinFone written consent, we will not disclose any
customer information to any third parties. Please see our Privacy
Policy for more details.
How does BinFone protect my information?
BinFone takes all reasonable
steps to ensure that all information we collect is stored in a secure environment accessed only by authorized persons.
To protect the security of all credit card information, we employ the industry-standard Secure Sockets Layer (SSL)
technology. We also encrypt your credit card number when we store your order and whenever we transfer that information
Do you support E911 for the service you provide through BinFone?
telecommunications service provided here is for wholesale distribution. We do not provide any E911 service.
Customers will need to make provision for contacting local emergency providers.
What protocols and codecs do we support?
We support the
SIP and IAX2 protocols for
all origination and termination services. We support the G.711 and G.729 codecs for all origination and termination
services at this time as well.
How can I assess your call quality?
We believe our call quality is among
the best in our market space, and our customers who agree as well. Since one measure of quality is the number "hops"
your message will take, you may want to "ping" some of our servers. Some IP addresses include iax.binfone.com and
iax-2.binfone.com. We hope you like what you see!
How can I view my usage and balance?
When you have established an account,
you will be given access to a real time Call Detail Records (CDR) portal which will show you activity, balance and
allow you to add funds and view call records as needed.
What makes you a good choice for our voice traffic?
BinFone is a wholesale
provider dedicated to serving call centers with a high quality, reasonably priced product. We provide 24x7 emergency
support and constantly monitor our network performance. All of our connections to our providers stay within our
facility; we don't just dump your traffic out to the public Internet and hope it gets there.
Do you have a free trial?
Not at this time. You may ping our provided IP
address above to test your connection to us. We have an option to prepay for $25.00 of time. We believe this is more
than fair to setup an account for you to conduct your own trials if you are looking for a wholesale account.
Why do you requirement prepayment?
Because we work with customers
around the world, we recognize that it's sometimes hard to track people down if they don't pay. Prepayment is also the
standard for our industry.
Can I get help setting things up?
We will do our best to respond to your
support tickets and emails in a helpful and timely manner. We also have sample configurations to help you get started
on our customer portal.
Can I port my DID or Toll Free number to you?
Yes, we currently offer a
variety of porting services. Please contact us for more details.